At San Jose Jewelers, we understand that your jewelry purchase represents an important milestone—whether celebrating a graduation, engagement, anniversary, or another meaningful life moment. We are committed to delivering your order safely and securely, with the care your purchase deserves.

Free Shipping

We proudly offer free shipping on all U.S. orders over $250. Shipping methods may vary depending on destination, package value, and order type.

For added protection, all qualifying jewelry shipments over $250 require an adult signature upon delivery.

Every shipment from San Jose Jewelers is insured against qualifying in-transit loss or damage, subject to the carrier's and insurance provider's terms, conditions, limitations, and claim approval.

Shipping Speed

All in-stock items typically ship within 1–2 business days after your order is placed.

Delivery times vary based on the shipping method selected at checkout and your shipping destination. Once your order ships, tracking information will be provided so you can monitor your package every step of the way.

Shipping and delivery timelines are estimates and are not guaranteed unless expressly confirmed in writing. Delays caused by weather, carrier disruptions, holidays, supply chain issues, labor shortages, customs delays, or other circumstances outside our control may affect delivery times.

Custom Made Jewelry

Because most of our jewelry is handcrafted and made to order, custom pieces require additional production time.

Once your design is approved and your order is confirmed, most custom orders require approximately 5–10 weeks to complete before shipment. This allows our jewelers time to carefully craft, set, polish, inspect, and finalize every detail of your piece.

Production timelines are estimates and may vary depending on design complexity, material availability, stone sourcing, seasonal demand, and other production-related factors.

Need your order by a specific date? Please contact our team before placing your order. We are happy to review your timeline and determine whether expedited production may be available.

Shipping Address Requirements

For security and insurance purposes, we only ship to verified physical residential or business addresses. We are unable to ship to P.O. Boxes.

Customers are responsible for providing accurate and complete shipping information at checkout. San Jose Jewelers is not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete shipping information provided at the time of purchase.

For security and insurance purposes, packages cannot be rerouted, redirected, or modified after shipment.

Carrier Selection & Delivery Security

To help ensure the safest possible delivery, San Jose Jewelers may select the shipping carrier and service level we believe is most secure for your order, regardless of the shipping method you selected at checkout.

Depending on order value, product type, destination, or fraud risk, we may require:

• Adult signature upon delivery
• Additional delivery verification
• Delivery to a business address
• In-store pickup at our showroom

Local showroom pickup may also be available for eligible orders.

Order Tracking

Once your order ships, tracking information will be provided so you can monitor your package throughout transit.

You may also use our order tracking page at any time for order status updates.

Definitions

For purposes of this shipping policy:

Lost Package: A shipment is considered lost only after the shipping carrier confirms non-delivery, declares the package lost, or completes its investigation and determines the package cannot be located.

Damaged Package: A package or product that arrives with visible shipping-related damage or damage confirmed to have occurred during transit.

Stolen Package: A package marked as delivered to the shipping address provided at checkout but later reported missing, unavailable, or stolen after delivery.

Lost or Damaged Packages

We understand that shipping issues can be frustrating, and if a package is lost or arrives damaged, our team will work directly with the shipping carrier and insurance provider to help investigate the issue.

Because many of our pieces are custom-made or specially ordered, shipping-related claims are resolved through repair, replacement, remake, or store credit rather than refunds.

Any repair, replacement, remake, or store credit will be offered only after the carrier’s investigation is complete.

If the exact item originally purchased is unavailable due to discontinued designs, material shortages, stone availability, licensing changes, or similar circumstances, we may:

• Repair the original item (if possible)
• Remake the item
• Replace it with a substantially similar item of comparable value and specifications
• Issue store credit equal to the original purchase value

San Jose Jewelers does not issue refunds for shipping-related claims involving lost or damaged packages.

Delivered / Stolen Packages

Responsibility for the package transfers to the customer once the shipping carrier marks the package as delivered to the shipping address provided at checkout.

Shipping insurance generally ends once a package has been marked as delivered by the carrier.

Because qualifying jewelry shipments over $250 require an adult signature, packages marked as delivered are considered successfully completed deliveries.

San Jose Jewelers is not responsible for packages reported lost, missing, or stolen after confirmed delivery, and we do not provide refunds, replacements, or store credit for stolen packages unless compensation is successfully recovered from the carrier, insurer, or shipping provider.

While we cannot guarantee recovery or replacement of delivered packages, our team may still assist by reviewing available tracking records, carrier documentation, and delivery details when possible.

Refused or Undeliverable Shipments

Orders refused by the customer or returned due to failed delivery attempts, invalid addresses, or inability to obtain required delivery signatures may be subject to:

• Return shipping fees
• Carrier fees
• Restocking fees
• Remake fees for custom products

Customers are responsible for all shipping-related costs associated with refused or undeliverable packages.

Questions?

If you have questions about shipping, delivery security, production timelines, or pickup options, our team is always happy to help.