Yes. Waco Diamonds is the bridal and custom jewelry brand of San Jose Jewelers. Waco Diamonds was created to focus specifically on engagement rings, wedding bands, diamonds, and custom bridal jewelry, backed by the 40+ years of expertise and craftsmanship of San Jose Jewelers.

San Jose Jewelers has proudly served Waco and Central Texas since 1985. With over 40 years of experience, our family-owned business has helped generations of customers celebrate life’s most meaningful moments.

Absolutely. While many customers visit our Waco showroom from across Central Texas and beyond, we also work with customers nationwide through our website, virtual consultations, and secure shipping options.

Unlike large online retailers, Waco Diamonds offers real people, real expertise, and real service before and after your purchase. We’re family-owned, backed by one of the strongest warranties in the business, and committed to providing long-term support, including inspections, resizing, cleaning, and warranty service right here in Waco, Texas.

Yes. All U.S. orders over $250 qualify for free shipping.

Yes. All qualifying shipments are fully insured for added protection during transit. You can learn more about our shipping terms and conditions here: Waco Diamonds Shipping Policy.

Yes. Orders over $250 require an adult signature upon delivery for added security.

In-stock or completed orders typically ship within 1–2 business days. Transit time varies by destination, but most shipments arrive within 2–5 business days after shipping.

Absolutely. Every eligible Waco Diamonds engagement ring comes with one of the strongest lifetime warranties in Central Texas, with manufacturing defect coverage, complimentary maintenance, inspections, and more. Learn more on our warranty page here: Waco Diamond's Lifetime Warranty Page.

Yes. Eligible Waco Diamonds engagement rings and wedding bands include lifetime stone-loss protection for qualifying accent and center stones, provided inspection requirements are met. Coverage applies to eligible moissanite and lab-grown diamonds up to 4.0 carats. Learn more on our warranty page here: Waco Diamond's Lifetime Warranty Page.

To maintain warranty coverage, your ring must be inspected by Waco Diamonds every six months. These inspections help us identify loose stones, worn prongs, or other issues before they become major problems.

No. Work performed by unauthorized jewelers will void your Waco Diamonds warranty. All warranty-related services must be performed by Waco Diamonds or an authorized repair provider.

Yes. We only sell certified diamonds. Most of our lab-grown diamonds are graded by respected laboratories such as IGI and GIA. Every certified diamond includes grading details for cut, color, clarity, and carat weight.

The best option is to visit our showroom for professional sizing. If you are not local, nearly any reputable jeweler can size your finger.

We offer Guaranteed Ring Fitment with complimentary resizing on eligible rings. Learn more here: Waco Diamonds Free Ring Resizing Page.

No. Certain ring designs and materials cannot be resized, including many eternity bands, heavily set pavé bands, tension settings, and some alternative metals. We always discuss this during the design or purchase process.

In most cases, ring resizing can be completed in 1–3 business days, depending on workload and design complexity.

Yes—custom jewelry is our specialty. While we carry some ready-to-purchase rings, our bread and butter is custom jewelry. With over 40 years of experience, in-house CAD design, and 3D printing technology, we are Waco’s premier custom jeweler. Learn more here: Waco Diamonds Custom Jewelry Page.

Most customers begin by bringing us inspiration photos, videos, or design ideas. Our team then transforms those ideas into CAD renderings and, when needed, 3D printed models. Once approved, we bring your vision to life in precious metals and diamonds. Learn more here: Waco Diamonds Custom Jewelry Page.

Yes. We have in-house CAD designers who specialize in creating highly detailed, custom jewelry designs.

Absolutely—we actually encourage it. Inspiration photos help us better understand your style and make the design process faster and more precise.

Yes. Our design team can transform older jewelry into beautiful new pieces while often reusing original stones and metals. This is a wonderful way to preserve sentimental value and create something meaningful for future generations.

Yes. However, if you provide your own center stone, that stone will not be eligible for Waco Diamonds' stone loss protection since it was not purchased through us.

Eligible in-stock items may be returned within 14 calendar days of delivery or in-store pickup, subject to inspection and approval by Waco Diamonds. Returnable items typically include in-stock lab-grown engagement rings, in-stock lab-grown loose diamonds, in-stock wedding bands, and select in-stock fine jewelry. You can learn more here: Waco Diamonds Return & Refund Page.

Most custom or made-to-order items are final sale and cannot be returned. This includes custom jewelry, made-to-order engagement rings, rings built using customer-selected center diamonds, resized rings, engraved jewelry, special orders, clearance items, earrings, and all natural diamond purchases.

No. All natural diamond sales are final sale. This includes loose natural diamonds, natural diamond engagement rings, natural diamond jewelry, and custom natural diamond orders.

No. Because custom engagement rings are designed and manufactured specifically for you, all custom jewelry and made-to-order engagement rings are final sale and are not eligible for return or refund.

Yes, but cancellation terms depend on timing. Custom orders canceled within 7 days of purchase qualify for either an 80% refund of the deposit (20% cancellation fee) or 100% store credit. After 7 days, deposits become non-refundable but remain available as store credit toward future purchases.

Yes. Customers are responsible for all return shipping costs. We strongly recommend using a fully insured shipping method with adult signature confirmation for your protection.

Eligible returns of loose lab-grown diamonds and special-ordered products are subject to a 15% restocking fee. This helps cover vendor costs, shipping, inspection, relisting, and administrative processing.